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Order Processing
- Standard orders are processed within 3–5 business days.
- Pre-orders or special items may have different processing times, which will be clearly indicated at the time of purchase.
Shipping Method
- All orders are shipped via second-class mail.
- We partner with various reputable courier services to ensure reliable delivery.
- All our packaging is eco-friendly.
Delivery Timeframe
- Please allow 5–10 business days for your order to arrive.
- Delivery times may vary based on your location and current postal service conditions.
Special Notes
- Processing times are based on business days (Monday through Friday, excluding holidays).
- For any questions or concerns regarding your shipment, please contact our customer service team via our Contact Us page or at store@twinkl.co.uk.
We strive to provide efficient, reliable, and environmentally responsible shipping for all our valued customers.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase including Order Number.
To start a return, you can contact us at store@twinkl.co.uk. Or alternatively you can self serve your return via your store account.
If your return is accepted, we’ll provide further instructions on how and where to send your package. Return postage costs will be coverable by you.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at store@twinkl.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Make sure to:
- Take pictures of the damaged/faulty item.
- Provide us with your Order Number.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at store@twinkl.co.uk.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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